Appointments

Patient consultations are provided in a number of ways to meet the needs of the individual, this can be via telephone, video call or face to face with the most suitable healthcare professional.

Non-urgent advice: Urgent Appointments

The surgery operates a total triage model for all urgent appointment requests. The patient services team are unable to book these appointments until they have been triaged by a clinician. Once your request has been triaged the practice will be in touch to offer you an suitable appointment with a healthcare professional. Please let us know if you have a preferred healthcare clinician.

There are three ways to request an urgent appointment:

1) Complete an eConsult
2) Telephone the surgery on 01785 822220 (View opening hours)
3) At the surgery reception
Submit an eConsult

Non-urgent advice: Routine Appointments

Routine appointments can be made up to four weeks in advance with a clinician of your choice.

There are four ways to request a routine appointment:

1) Complete an eConsult
2) Telephone the surgery on 01785 822220 (View opening hours)
3) At the surgery reception
4) The NHS App
Submit an eConsult

Non-urgent advice: Nurse, Phlebotomy, Physiotherapy Appointments

We continue to offer prebookable appointments with the practice nurses, phlebotomist and physiotherapy. New musculoskeletal symptoms can be seen directly with the First Contact Physio without the need to see a clinician. There are two ways to request an appointment:

1) Telephone the surgery on 01785 822220 (View opening hours)
2) At the surgery reception

Non-urgent advice: Cancel an appointment

Appointments can be cancelled through the NHS app, the link provided in the reminder text message, visiting the surgery, or by phoning the surgery on 01785 822220 (View opening hours)

Non-urgent advice: If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you are housebound and need an appointment, we will see you in your home. When completing an eConsult or booking an appointment please inform the surgery. We ask that any requests for home visits are done before 11am.
We provide extended access appointments. Please contact the surgery for more information and availability.
Please inform us:

  • If there is a specific healthcare professional you would prefer
  • If you have a preference on the communication method (face-to-face, email, video, phone)
  • If you need an interpreter
  • If you have any other access or communication needs
The surgery will be closed on the first Thursday afternoon each month for staff training. Telephone calls will automatically be transferred to the out of hours provider. You can continue to submit eConsults during this time.